Harrogate Apartment Living is a website owned and operated by Stone Meadow PM Ltd.

Introduction and references

harrogateapartmentliving.co.uk (“the Website”) is a website owned and operated by Stone Meadow PM Ltd who shall be referred to as “we”, “us” or “our” in these terms and conditions.

To make it easier to read these terms and conditions there are a number of further definitions which we use:

• “Holidaymaker” means you and each person going on holiday with you on your booking;
• “Owner” means the owner of the Property you book (as we do not own all the properties on our Website);
• “Property” means the holiday property you book through us; and
• “You” means the lead person making a booking through us.

When you make a booking through us you are confirming that you and every Holidaymaker understands, agrees and accepts these terms and conditions. Please read them carefully, particularly section 12 headed “Limitation of Liabilities and Legal”.

1. Contract and Booking

• We act as agents for the Owner. Therefore, when you make a booking through us the contract to occupy the Property is between you and the Owner.
• In some cases we may also act as agent for other agencies who themselves act as agents for the Owner. In those cases the contract to occupy the Property is also between you and the Owner.
• Bookings cannot be accepted from persons under 18 years of age.
• The Properties are meant to be used for the purposes of a holiday, and certain group bookings, including for stag and hen dos, are not allowed.
• No bookings are valid until confirmed by us in writing (including by email).
• Once a booking is confirmed it cannot be changed by you, unless agreed by the Owner, or by us on the Owner’s behalf. If we or the Owner agree to make requested changes to your booking (for example, changing the lead booker and/or the dates of your holiday) you may be required to pay a charge.

2. Booking Fees, Deposits, Balance Payments and Holiday Insurance

• 100% of the holiday cost is payable 30-days before your check-in day; your credit card details are captured at the time of booking, and payment is taken automatically.
• We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.
• Your booking will not be cancelled by Stone Meadow PM Ltd except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.
• We reserve the right (on behalf of the Owner) to cancel your holiday and re-let any holiday where any payment due is more than 7 days’ late. In these circumstances you will not be entitled to any refund.

3. Owner unable to make the Property available

If the Owner cannot make the Property available to you for your booking, we will try to find you suitable alternative accommodation or we will arrange a refund from the Owner of all amounts you have paid towards the accommodation cost. We will not be responsible to pay any compensation or expenses as a consequence of such an event.

4. Guest Cancellations

• If you cancel prior to the holiday arrival date you may be due a partial refund from the Owner.
• The refund will depend on the amount of notice you give us (as agent for the Owner) before the holiday start date.
• All cancellations must be submitted in writing. If you cancel your holiday more than one week before the start date, you will be entitled to a full refund, less any Stripe processing fees. Cancellations made less than one week before the holiday start date are non-refundable, and the full balance will remain payable.
  
• If a refund is due we will aim to return the applicable amount within 10 working days of cancellation.

5. Holidaymakers’ responsibilities

You will ensure that you and all Holidaymakers will:

• act responsibly and carefully whilst at the Property, abiding by any property specific house rules and leave the Property, and all things in or at it, in the same state of repair and cleanliness as at the start of the holiday;
• report to the Agent any damage or breakages made during the holiday occupancy and pay for damage (wear and tear accepted);
• not smoke at the Property nor allow anyone else to smoke at the Property;
• not allow more than the maximum number of people or pets to stay at the Property as stated on the Website;
• at all times comply with any applicable laws and local or Government guidance, and ensure that no Holidaymaker or their guests (if allowed at the Property) or pets (if allowed at the Property) do anything which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance;
• not enter the Property before the stated arrival date and time and will leave the Property before the stated departure date and time;
• treat people with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards an Owner, any member of their team, any member of the community in which the Property is situated, or any of our employees, directors, consultants or other party acting on our behalf;
• secure the Property (including all windows and doors) whenever leaving the Property.

We and the Owner will be entitled to make a reasonable charge where Holidaymakers have failed to comply with these responsibilities. In serious cases, Holidaymakers may have to leave the Property early without any compensation or refund.

6. Agent and Owner’s responsibilities

The Agent and Owner will ensure that:

• the Property is cleaned and ready for the Holidaymakers by the stated arrival date and time;
• suitable arrangements are made for you to access the Property;
• they treat all Holidaymakers with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards any Holidaymaker at their Property;
• they can be easily contacted (at reasonable times) or will provide you with an alternative first point of contact should you have any concerns or queries during your stay;
• they, and the Property, comply with all applicable laws and regulations (including health and safety regulations);
• adequate liability insurance is in place in respect of the Holidaymakers’ stay; and
• all Holidaymakers will have exclusive access to the Property for the duration of the holiday (although all Holidaymakers will allow the Owner or any representative, including us, access to the Property if reasonably required).

7. Pets

Unfortunately pets are not allowed unless prior agreement from the Owner.

8. VAT and IPT

All prices quoted include VAT and Insurance Premium Tax where applicable.

9. Literature

• We have compiled the information in our brochure and on our Website as accurately as possible. However, facilities may be altered or withdrawn for reasons outside our control, in which case we cannot accept responsibility.
• We make every effort to ensure that the Property details supplied to us by the Owners are accurately reproduced and that the pricing and availability of the Property is correct. Mistakes may occur from time to time, and we reserve the right to rectify errors (including any pricing errors) within 5 business days of you making your booking.
• Confirmation should be requested prior to booking if there is any particular detail or facility that is important to you. When you make a booking the Holidaymakers accept that minor differences between text/photographs/illustrations in the brochure and on the Website and the actual Property may arise. We cannot accept responsibility should the Property not conform to a Holidaymaker’s standards.

10. Complaints procedure

• If you have any complaint concerning a Property, the matter should be taken up with the Agent (or the local point of contact provided to you in the travel directions) first. The Agent and Owner should do their best to resolve your complaint, where possible. It is important to raise any complaint while you are still at the Property.
• If you are not satisfied with the response given by the Agent or Owner, please then contact us (via the Customer Service Department) with full details so we can investigate further. We will then liaise with the Owner to try to resolve any unresolved complaints.

11. Communication with you and data

• As part of a booking we may introduce Holidaymakers to the goods and/or services of third parties. We shall not be treated as an agent for any such third parties, and any contract for the supply of such goods and/or services shall be between the provider and the relevant Holidaymaker.
• Please see our Privacy Policy which explains how we will process your personal data.
• All electronic data transferred pursuant to these terms and conditions remains our property and may not be replicated in part or whole without our prior written permission. Electronic data will not be preserved indefinitely by us.

12. Limitation of Liabilities and Legal – Please pay particular attention to this section

• The contract to occupy the Property is made on the basis that the Property is to be occupied by the Holidaymakers for a holiday (as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 or similar legislation in other jurisdictions).
• When making a booking, you acknowledge on behalf of all Holidaymakers that the tenancy granted by these terms and conditions is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.
• Once you have made a booking there is no “cooling off” period as the contract you have made is for accommodation services for a specific period of performance. You can see further details in the section “When you don’t get 14 days to cancel” on the citizen’s advice bureau website here.
• We accept no responsibility for personal injury to, or death of, Holidaymakers or anyone they invite to the Property, or loss of or consequential loss or damage to their property, or for other matters over which we have no control.
• If you or the Agent/Owner fail to comply with these terms and conditions, the responsible party will be liable only for losses that were reasonably foreseeable at the time the booking was made. Losses are considered foreseeable if they were discussed or could reasonably have been anticipated by both parties when the booking occurred.
• Nothing in these terms and conditions will limit our liability or an Owner’s liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our or the Owner’s negligence or the negligence of our or their employees, agents or subcontractors, or for fraud or fraudulent misrepresentation.
• Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.